Refund & Revision Policy

At Bysoft Media, we take pride in delivering high-quality, personalized digital portraits. Because each portrait is custom-made from your uploaded photo, we have a clear policy for revisions and refunds to ensure fairness and transparency.

🖌️ Revision Policy

Your satisfaction is important to us! Here’s how revisions work:

1. Preview & Review – After we create your portrait, you’ll receive a preview for approval.

2. Request Revisions – If you’d like changes to the style, colors, or details, you can request revisions at this stage.

3. Revision Limit – Each order includes 2 free revision rounds to make sure your portrait is exactly how you want it.

4. Final Approval – Once you approve the portrait, the final high-resolution file will be delivered.

Please note: Revisions must be requested during the preview stage. Once the final file is delivered, additional changes may require a new order.

💰 Refund Policy

Due to the custom nature of our digital portraits, we generally do not offer refunds once work has begun.

Refunds may be considered only under the following circumstances:

• You accidentally purchased the wrong product and contact us within 24 hours.

• There was a technical issue preventing delivery of your digital file.

We are committed to resolving any issues quickly and fairly. If you experience problems accessing your order, please contact our support team immediately.